Return and Refund Policy

Returns

You may request a return within 15 days of receiving your order.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with its original tags attached and in its original packaging. A receipt or proof of purchase is required.

To request a return, email info@zelish.co with your order number and the items you would like to return. Please wait for our approval and return instructions before sending your package.

If your return is approved, we’ll email you the return address and instructions.

Returns sent without prior approval will not be accepted.

Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs. We recommend using a tracked shipping service.

If you receive a damaged, defective, or incorrect item, ZELISH will cover the return shipping costs and provide a prepaid return shipping label when a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact info@zelish.co promptly with your order number and photos of the issue so that we can help resolve it.

Non-Returnable Items

Gift cards and products clearly marked “Final Sale — Non-Returnable” before purchase cannot be returned due to a change of mind.

This does not affect your rights concerning damaged, defective, or incorrect items.

Exchanges

We do not offer direct exchanges. To purchase a different item, request a return for your original item and place a separate order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Refunds include the price paid for the returned items and any applicable sales tax.

Original shipping charges are non-refundable for change-of-mind returns. If the return is due to a damaged, defective, or incorrect item, we will also refund any original shipping charges attributable to that item.

Your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact info@zelish.co.

Contact

For questions about returns or refunds, email info@zelish.co.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.