Terms of Service

Overview

This website, zelish.co, is operated by ZELISH LLC. Throughout these Terms, “ZELISH,” “we,” “us,” and “our” refer to ZELISH LLC.

These Terms of Service govern your use of our website and purchases from our store. Our Privacy Policy, Shipping Policy, and Return and Refund Policy also apply to the relevant aspects of your use and purchases.

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. Eligibility and Account Information

To place an order, you must be of legal age to enter into a binding contract, or use the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current contact, billing, payment, and shipping information.

If you create an account, you are responsible for safeguarding your login details and notifying us promptly of any unauthorized use.

2. Products and Product Information

We aim to describe and display our products accurately. Colors may appear different depending on your screen and device settings.

Where stated in the product description, handmade or handwoven products may have slight variations in dimensions, texture, or appearance.

These variations do not excuse an item that is defective or materially different from its description.

Please follow the care instructions provided with each product.

Product availability and descriptions may change. Changes will not alter the agreed terms of an order that we have already accepted.

3. Orders and Cancellations

Placing an order constitutes an offer to purchase the selected products. An automated order acknowledgment confirms receipt of your order and does not, by itself, guarantee acceptance.

We may decline or cancel an order because of unavailable stock, a payment problem, a material pricing error, or reasonable concerns about fraud. If this occurs, we will notify you and refund any payment collected for the canceled items.

If you need to cancel or change an order, contact info@zelish.co promptly. We will try to accommodate your request before shipment, but changes or cancellations may not be possible once an order has shipped.

4. Prices and Payments

All prices are displayed in U.S. dollars unless otherwise indicated.

Applicable sales taxes and shipping charges are displayed at checkout before payment. You authorize us and our payment providers to charge the total amount shown when you submit your order.

You must be authorized to use the payment method you provide.

Prices and promotions may change for future purchases. Such changes do not affect orders already accepted.

5. Shipping and Delivery

We currently ship within the United States.

Shipping rates, processing times, tracking information, and estimated delivery times are described in our Shipping Policy:

https://zelish.co/policies/shipping-policy

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances.

If your order is lost, damaged, or marked as delivered but has not been received, contact info@zelish.co so that we can help investigate and resolve the issue.

6. Returns and Refunds

Returns, refunds, and return shipping costs are governed by our Return and Refund Policy:

https://zelish.co/policies/refund-policy

Nothing in these Terms or our policies limits rights that cannot lawfully be excluded under applicable consumer protection laws.

7. Intellectual Property

The ZELISH name, logo, and original website content are owned by ZELISH LLC or used with permission from their respective owners.

You may access the website for personal shopping and informational purposes. You may not reproduce, sell, distribute, or commercially exploit our protected content without permission, except as permitted by law.

8. Reviews and Feedback

If you submit a review, photo, or other feedback, you confirm that you have the necessary rights to share it and that it does not infringe another person’s rights.

You grant ZELISH a non-exclusive, worldwide, royalty-free license to display and reproduce that content in connection with our products and store.

Reviews must reflect your actual experience. Any compensation or incentive received for a review must be disclosed.

We may remove content that is unlawful, misleading, abusive, unrelated to the product, or infringes another person’s rights. We will not remove a review solely because it is negative.

9. Prohibited Use

You must not use our website to commit fraud, violate applicable laws, infringe intellectual property rights, harass others, upload malicious software, collect personal information without authorization, or interfere with the website’s security or operation.

We may restrict access when reasonably necessary to address such conduct. This does not remove our obligations concerning existing orders or refunds.

10. Third-Party Services and Shopify

Our store is hosted on Shopify, which provides the technology that enables us to offer our products and services.

Purchases from this store are transactions between you and ZELISH LLC. Shopify is not the seller of our products.

Third-party payment services and external websites may have their own terms and privacy policies. Please review those policies when using their services.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy:

https://zelish.co/policies/privacy-policy

Shopify may also process personal information to provide and operate its services. Shopify’s privacy policy is available at:

https://www.shopify.com/legal/privacy

12. Errors and Website Availability

We may correct typographical errors, inaccurate product information, or other website mistakes.

If a material error affects your order, we will contact you before proceeding with a proposed change. If the order is canceled, any payment collected for the canceled items will be refunded.

We do not guarantee uninterrupted or error-free website access.

13. Warranties and Liability

Nothing in these Terms excludes or restricts any product warranty, remedy, or liability that cannot lawfully be excluded or restricted.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website interruptions, unauthorized misuse of the website, or circumstances beyond our reasonable control.

This section does not limit your rights concerning defective, damaged, incorrectly supplied, or materially misdescribed products.

14. Governing Law

These Terms are governed by the laws of the State of Washington and applicable U.S. federal law, without depriving you of any mandatory protections available under applicable consumer law.

15. Changes to These Terms

We may update these Terms by publishing a revised version on this page.

Changes apply prospectively and will not alter the terms of orders already accepted. Where required by law, we will provide notice of material changes.

16. Severability

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Contact Information

For questions about these Terms or your order, contact:

ZELISH LLC
Email: info@zelish.co
Phone: +1 206-446-0627
Address: 13232 Ambaum Blvd SW, Apt A202, Burien, WA 98146, United States

Please request return approval before sending any returned items.